摘要
目的 探寻在门诊采血室实行优质护理服的效果。方法 选择我院2022年6月~2023年7月期间门诊采血室采血的100例患者，将入选的患者随机分成两组开展护理研究，组别类型包括对照组和观察组，每组各有患者50例。分别实行常规护理和优质护理服务，将两组取得的护理效果进行对比分析。结果 两组最终结果比较显示，观察组采血、护患纠纷、SAS、SDS评分、不良事件发生率、依从性、护理满意度均明显优于对照组，组件数据差异有统计学意义（P＜0.05）。结论 在门诊采血室实行优质护理服务，可使采血成功率和标本合格率及依从性增加，缓解不良情绪，减少护患纠纷和不良事件发生，提高满意度。
关键词： 应用效果；采血室；门诊；优质护理服务
Abstract
Objective To explore the effect of implementing high-quality nursing clothing in the outpatient blood collection room. Methods 100 patients from the outpatient blood collection room from June 2022 to July 2023 were selected and randomly divided into two groups for nursing study, including control group and observation group, with 50 patients in each group. Routine nursing services and high-quality nursing services were implemented respectively, and the nursing effects obtained by the two groups were compared and analyzed. Results The comparison of the final results between the two groups showed that the observation group, care-patient disputes, SAS, SDS score, adverse event incidence, compliance, and nursing satisfaction were significantly better than that of the control group, and the difference in the component data was statistically significant (P < 0.05). Conclusion The implementation of high-quality nursing service in the outpatient blood collection room can increase the success rate of blood collection, specimen qualified rate and compliance, relieve bad emotions, reduce the occurrence of nurse-patient disputes and adverse events, and improve the satisfaction.
Key words： Application effect; Blood collection room; Outpatient service; High-quality nursing service
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