摘要
眼科日间病房具有住院时间短、流程紧凑、患者周转快、健康宣教密度高等工作特点，对护患沟通的规范性、高效性和安全性提出了更高要求。CICARE沟通模式作为一种标准化、结构化的沟通工具，已逐步应用于眼科临床护理工作。本文就CICARE沟通模式的核心内涵、在眼科日间病房中的应用场景、实施效果、现存问题及优化对策进行综述，为进一步提升眼科日间护理质量、改善患者就医体验提供参考。
关键词： CICARE沟通模式；眼科日间病房；护患沟通；护理质量；人文护理
Abstract
The ophthalmic day ward has the characteristics of short hospitalization time, compact process, fast patient turnover, and high density of health education, which puts higher demands on the standardization, efficiency, and safety of nurse-patient communication. The CICARE communication model, as a standardized and structured communication tool, has gradually been applied in ophthalmic clinical nursing work. This article provides a review of the core essence of the CICARE communication model, its application scenarios in ophthalmic day wards, implementation effects, existing problems, and optimization strategies, in order to provide reference for further improving the quality of ophthalmic day care and enhancing patients’ medical experience.
Key words： CICARE communication model; Ophthalmology day ward; Nurse-patient communication; Nursing quality; Humanistic nursing
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