The influence of seamless emergency care on the treatment efficiency, adverse nursing events and satisfaction of emergency trauma patients
无缝隙急救护理对急诊创伤患者救治效率与护理不良事件及满意度的影响

摘要

目的 探讨无缝隙急救护理模式对急诊创伤患者救治效能及护理安全与患者满意度的提升作用。方法 将我院急诊科接收的创伤患者中抽取出60例开展分组研究，分组方式为随机数字表法，共分为30例观察组与30例对照组，观察组接受无缝隙急救护理，对照组给予急诊常规护理，将两组护理模式取得的效果进行对比分析。结果 护理后，观察组的护理质量以及患者的依从性与对照组相比显著提高，分诊评估时间、医生接诊时间、急诊抢救时间以及转运至手术室时间均显著短于对照组，护理不良事件发生率明显低于对照组，最终抢救成功率显著高于对照组，患者及家属对此次护理满意度明显高于对照组（P＜0.05）。结论 在急诊创伤患者中开展无缝隙急救护理模式，能够有效提升临床护理质量以及患者的遵医行为，从而提高急诊救治效率，减少不良事件发生，提高临床护理满意度。

Abstract

Objective To explore the effect of the seamless emergency care model on improving the treatment efficiency, nursing safety and patient satisfaction of emergency trauma patients.
Methods Sixty trauma patients received by the emergency department of our hospital were randomly selected for a group study. The grouping method was the random number table method, and they were divided into 30 observation groups and 30 control groups. The observation group received seamless emergency care, while the control group was given routine emergency care. The effects achieved by the two groups of nursing models were compared and analyzed.
Results After the nursing care, the nursing quality and patients' compliance in the observation group were significantly improved compared with those in the control group. The triage assessment time, doctors' reception time, emergency rescue time and transfer time to the operating room were all significantly shorter than those in the control group. The incidence of adverse nursing events was significantly lower than that in the control group, and the final rescue success rate was significantly higher than that in the control group. The satisfaction of patients and their families with this nursing care was significantly higher than that of the control group (P<0.05).
Conclusion   Implementing the seamless emergency care model among emergency trauma patients can effectively improve the quality of clinical care and patients' compliance with medical advice, thereby enhancing the efficiency of emergency treatment, reducing the occurrence of adverse events, and increasing the satisfaction of clinical care.