Current situation and countermeasures of patients' medical experience under the background of high-quality development
高质量发展背景下患者就医体验现状及对策

摘要

在高质量发展背景下，人们对于更高生活质量的追求意愿越来越强烈，对于获取感、幸福感、安全感的需求逐渐提升。医院作为医疗服务体系的中坚力量，正面临着提升患者就医体验的重要任务。本文通过分析当前患者就医体验的现状，通过梳理相关政策和改革实践，发现患者在就医过程中仍存在诸多痛点，如预约挂号不便、诊疗流程繁琐、就诊时信息获取不足、人文关怀不到位、环境设施不完善等。针对这些问题，本文提出了一系列改善对策，包括优化预约挂号系统、简化诊疗流程、提供个性化服务、加强人文关怀、改善就医环境等，以期提升患者的就医体验，为医院高质量发展提供有益参考和借鉴。

Abstract

In the context of high-quality development, people's desire to pursue a higher quality of life is becoming stronger and stronger, and their demand for a sense of acquisition, happiness and security is gradually increasing. As the backbone of the medical service system, hospitals are facing the important task of improving patients' medical experience. By analyzing the current status of patients' medical experience and combing through relevant policies and reform practices, this paper finds that patients still have many pain points in the process of medical treatment, such as inconvenient appointment registration, cumbersome diagnosis and treatment process, insufficient access to information during medical treatment, inadequate humanistic care, and imperfect environmental facilities. In response to these problems, this paper puts forward a series of improvement countermeasures, including optimizing the appointment registration system, simplifying the diagnosis and treatment process, providing personalized services, strengthening humanistic care, improving the medical environment, etc., in order to improve the medical experience of patients and provide useful reference for the high-quality development of hospitals.