The value of high quality nursing service concept in outpatient nursing
门诊护理中优质护理服务理念的价值

摘要

目的 探究优质护理服务理念在门诊护理中的应用价值。方法 于我院门诊就诊的患者中选择60例为研究范例，入选时间为2022年6月至2023年6月，将60例就诊患者按照随机数字表法平均分为传统组（传统护理干预）与优质组（优质护理干预），每组病例数为30例。记录并比较两组患者就医期间的不良事件发生率、医疗纠纷发生率、焦虑抑郁评分、就医等待时间及护理满意度。结果 优质组患者就医期间的不良事件发生率、医疗纠纷发生率、焦虑抑郁评分、就医等待时间及护理满意度等情况均显著优于传统组，两组间具有显著差异，P＜0.05有意义。结论 优质护理服务理念可有效促进医院与患者之间的正向关系，使得患者对护理服务及就医情况的满意度得到提升，门诊做为医院与患者之间沟通的窗口，实施优质护理则可大大缩短患者的就医等待时间，降低患者的焦虑情绪，从而降低医疗纠纷发生率，值得大力推广应用。

Abstract

Objective: To explore the application value of high-quality nursing service concept in outpatient nursing. Method: Sixty patients who visited our outpatient department were selected as research samples from June 2022 to June 2023. The 60 patients were randomly divided into a traditional group (traditional nursing intervention) and a high-quality group (high-quality nursing intervention) using a random number table method, with 30 cases in each group. Record and compare the incidence of adverse events, medical disputes, anxiety and depression scores, waiting time for medical treatment, and nursing satisfaction between the two groups of patients during their medical treatment period. Result: The incidence of adverse events, medical disputes, anxiety and depression scores, waiting time for medical treatment, and nursing satisfaction of patients in the high-quality group were significantly better than those in the traditional group, with significant differences between the two groups (P<0.05).
Conclusion  : The concept of high-quality nursing services can effectively promote a positive relationship between hospitals and patients, improving patients' satisfaction with nursing services and medical treatment. Outpatients, as a communication window between hospitals and patients, implementing high-quality nursing can greatly shorten patients' waiting time for medical treatment, reduce their anxiety, and thus reduce the incidence of medical disputes, which is worth vigorously promoting and applying.