Study on the effect of using QCC technique to shorten the morning shift handover time of nurses
运用 QCC 手法在缩短护士晨间交接班时间的效果研究

摘要

目的 探讨运用 QCC 手法在缩短护士晨间交接班时间的效果。方法 在我院选取心内二区、CCU 病房 护理人员为研究对象，总计 10 人，对比实施 QCC 手法前后护士晨间交接班时间、交接班规范率。结果 实施后 护士交接班在信息质量、互动支持、效率的得分及总分方面远远优于实施前护士，差异显著，P＜0.05；开展品 管圈结合 SBAR 沟通模式护理交班实施前后，护士对心内二区、CCU 患者护理交接班规范率执行情况，管理后 规范率显著高于管理前，P＜0.05，差异有统计学意义；实施后护士交接班满意率远远高于实施前，差异明显，P ＜0.05。结论 QCC 手法用于护士晨间交接班，可缩短交接班时间，提升交接班规范及满意度，可推广。

Abstract

Objective To explore the effect of using QCC technique to shorten the morning shift handover time of nurses. Method: A total of 10 nursing staff from the second district ward of the heart were selected as the research subjects in our hospital, and the morning shift handover time and handover standard rate of nurses before and after implementing QCC techniques were compared. Result: After implementation, the scores of nurse handover in terms of information quality, interactive support, efficiency, and total score were significantly better than those before implementation, with a significant difference (P<0.05); Before and after the implementation of the quality control circle combined with the SBAR communication mode for nursing handover, the implementation of standardized nursing handover rates for CCU patients by nurses was significantly higher after management than before, with a statistically significant difference (P<0.05); The satisfaction rate of nurse handover after implementation is much higher than before, with a significant difference (P<0.05).
Conclusion  : The QCC technique used for nurses' morning shift handover can shorten the handover time, improve the handover standards and satisfaction, and can be promoted.