Study on the management effect of PDCA circulation in social disinfection supply center
PDCA 循环法运用于社会化消毒供应中心的管理效果研究

摘要

目的 探讨 PDCA 循环法对于社会化消毒供应中心管理效果。方法 2022 年接受由社会化消毒供应 中心常规管理 1-6 月的 1300 包灭菌包作为对照组，开展 PDCA 管理 7-12 月的 1300 包灭菌包作为研究组。比较 不同管理模式下两组灭菌包的产品服务质量、社会化消毒供应中心工作人员工作质量以及临床科室满意度评价。 结果 实施 PDCA 循环法管理模式后，（1）灭菌包：研究组灭菌包从回收至发放各个环节的产品服务质量合格率 均高于对照组，差异有统计学意义（P＜0.05）。（2）工作人员：社会化消毒供应中心工作人员基本工作质量均高 于实施前，差异有统计学意义（P＜0.05。（3） 满意度：各临床科室的满意度高于对照组，差异有统计学意义（P ＜0.05）。结论 采用 PDCA 循环法对于社会化消毒供应中心进行管理，提高了灭菌包的产品服务质量合格率及工 作人员的工作质量也提高了我院临床科室满意度。

Abstract

Objective To explore the effect of PDCA cycle method on the management of social disinfection supply center.
Methods In 2022, 1300 sterilization kits under the routine management of socialized sterilization supply center from January to June were accepted as the control group, and 1300 sterilization kits under PDCA management from July to December were accepted as the study group. Compare the product service quality, the work quality of the staff of the social disinfection supply center and the satisfaction evaluation of clinical departments of the two groups of sterilization kits under different management modes.
Results After the implementation of PDCA cycle management mode, (1) Sterilization package: The qualified rate of product service quality in all aspects of the sterilization package from recycling to distribution in the study group was higher than that in the control group, with statistical significance (P ＜0.05). (2) Staff: The basic work quality of the staff of the socialized disinfection supply center was higher than that before the implementation, and the difference was statistically significant (P＜0.05). (3) Satisfaction: Satisfaction of all clinical departments was higher than that of the control group, and the difference was statistically significant (P＜0.05).
Conclusion   Using PDCA cycle method to manage the social disinfection supply center can improve the qualified rate of product service quality of sterilization kits and the work quality of staff, and also improve the satisfaction of clinical departments in our hospital.