摘要
目的 探讨小儿门诊护理期间采取护患沟通艺术对护理工作的影响。方法 选取本院门诊 2022 年 1
月至 2022 年 12 月期间收诊的 80 例患儿作为观察对象，随机划分为 2 组，每组患儿人数均为 40 例，即对照组所
涉及的患儿采取门诊常规护理实施干预，观察组所涉及的患儿采取护患沟通艺术实施干预，对 2 组患儿门诊护理
期间的不良反应发生率、患儿家长护理满意度展开比较。结果 观察组患儿门诊干预期间不良反应发生率呈更低
水平（P<0.05）。均在门诊行护理干预后，评估得出观察组患儿家长对本次开展护理服务的护理人员各项操作满
意度更高（P<0.05）。结论 护患沟通艺术在小儿门诊护理期间，能减少患儿不良反应的发生，使护理满意度提
升。
关键词： 护患沟通艺术；小儿门诊护理；不良反应；护理满意度
Abstract
Objective To explore the impact of adopting nurse patient communication art during pediatric
outpatient care on nursing work. Method 80 pediatric patients admitted to the outpatient department of our hospital from
January 2022 to December 2022 were selected as observation subjects and randomly divided into two groups, with 40
patients in each group. The control group received routine outpatient care intervention, while the observation group
received nursing communication art intervention. The incidence of adverse reactions and nursing satisfaction of parents
of the two groups of pediatric patients during outpatient care were compared. Result The incidence of adverse reactions
during outpatient intervention in the observation group showed a lower level (P<0.05). After all nursing interventions
were conducted in the outpatient department, the evaluation showed that the parents of the observation group had a
higher satisfaction with the nursing staff's various operations in this nursing service (P<0.05). Conclusion Nursing
patient communication art can reduce the occurrence of adverse reactions in pediatric outpatient care and improve
nursing satisfaction.
Key words： Nursing patient communication art; Pediatric outpatient care; Adverse reactions; Nursingsatisfaction
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