Research on the effectiveness of high-quality nursing service activities in emergency wards
优质护理服务活动在急诊科病房的开展效果研究

摘要

目的 分析探讨在急诊科病房的护理中开展优质护理服务活动的应用效果。方法 本次研究的对象为， 我院在 2020 年 9 月—2022 年 12 月期间接收的 84 例患者，以上 84 例患者均为急诊科住院的患者，研究中会将 以上患者分为观察组和对照组。对照组的患者需要使用常规的临床护理进行干预，观察组患者则使用优质护理的 方式进行干预。以患者的相关护理评分和护理的满意情况为标准，比较两种护理方式的干预效果和价值。结果 组 间的护理结果对比中，观察组护理消毒隔离、健康教育、病房管理的评分更高，差异显示（P<0.05），有观察组 患者对护理满意、基本满意、不满意的人数对比显示，观察组的更优异，差异显示（P<0.05）。结论 使用优质 护理对急诊科病房的患者进行干预，能从护理质量和护理满意度上，实现双重提高的目的。

Abstract

Objective To analyze and explore the application effect of high-quality nursing service activities in the nursing of emergency wards. Method The subjects of this study were 84 patients admitted to our hospital from September 2020 to December 2022, all of whom were hospitalized in the emergency department. In the study, the above patients were divided into an observation group and a control group. Patients in the control group need to use routine clinical care for intervention, while patients in the observation group use high-quality care for intervention. Compare the intervention effectiveness and value of two nursing methods based on the patient's relevant nursing scores and nursing satisfaction. Result In the comparison of nursing outcomes between groups, the observation group scored higher on nursing disinfection and isolation, health education, and ward management, with a difference of (P<0.05). The comparison of the number of patients in the observation group who were satisfied, basically satisfied, and dissatisfied with nursing showed that the observation group performed better, with a difference of (P<0.05).
Conclusion   Intervention with high-quality care for patients in the emergency department ward can achieve a dual goal of improving nursing quality and satisfaction.