Application of SBAR communication mode in emergency ward shift
SBAR 沟通模式在急诊病房交接班中的应用

摘要

目的 探究 SBAR 沟通模式在急诊病房交接班中的应用效果。方法 选 2020.08 至 2021.12 期间 我院急诊病房患者 300 例和急诊病房护士 10 例为研究分析对象，按照入院时间先后顺序，分为对照组和观 察组，各 150 例。分别给予传统交接班模式交接、传统交接班模式联合 SBAR 沟通模式交接。比对两组交 接班效果、交接班缺陷、护理不良事件、投诉事件。结果 观察组患者安全、患者参与、患者信息、交接班 效率、护士责任感及总分比对照组高，差异明显（P<0.05）；观察组交接班缺陷发生率、护理不良事件发生 率、投诉事件发生率低于对照组，差异明显（P<0.05）。结论 急诊病房交接班中，用 SBAR 沟通模式，效 果优良，能提高交接班效果，能降低交接班缺陷发生率、护理不良事件发生率和投诉事件发生率，值得优 选。

Abstract

Objective To explore the application effect of SBAR communication model in emergency ward shift.
Methods 300 patients in the emergency ward and 10 nurses in the emergency department of our hospital from 2020.08to 2021.12 were selected as the research objects. According to the order of admission time, they were divided into the control group and the observation group, with 150 patients in each group. The traditional shift handover mode and the traditional shift handover mode combined with SBAR communication mode are given respectively. Compare the shift effect, shift defects, nursing adverse events and complaints between the two groups.
Results Patients' safety, patients' participation, patients' information, shift handover efficiency, nurses' sense of responsibility and total scores in the observation group were higher than those in the control group (P<0.05); The incidence of shift handover defects, nursing adverse events and complaints in the observation group were lower than those in the control group, with significant differences (P<0.05).
Conclusion   SBAR communication mode has a good effect in emergency ward shift handover, which can improve the shift handover effect, reduce the incidence of shift handover defects, nursing adverse events and complaints, and is worth optimizing.