Effect of applying high-quality service model to outpatient nursing management on patients' satisfaction andanxiety
优质服务模式应用于门诊护理管理对患者满意度及焦虑心理的影响

摘要

目的 探讨优质服务模式应用于门诊护理管理对患者满意度及焦虑心理的影响。方法 将我院 2021 年 3 月-2022 年 1 月 80 例门诊患者，双盲随机法分二组。对照组给予常规护理，实验组实施优质护理。 比较两组护理前后焦虑心理、满意度、患者就诊期间依从性评分、护理纠纷率。结果 实验组焦虑心理低于 对照组，满意度高于对照组，患者就诊期间依从性评分高于对照组，护理纠纷率低于对照组，P＜0.05。结 论 门诊患者实施优质护理效果确切，可减轻患者焦虑心理，提高患者满意度，提高患者的依从性和减少护 理纠纷的发生。

Abstract

Objective To explore the effect of applying high-quality service model to outpatient nursing management on patients' satisfaction and anxiety.
Methods 80 outpatients in our hospital from March 2021 to January 2022 were randomly divided into two groups. The control group received routine nursing, while the experimental group received high-quality nursing. The anxiety, satisfaction, compliance score and nursing dispute rate were compared between the two groups before and after nursing.
Results The anxiety of the experimental group was lower than that of the control group, the satisfaction was higher than that of the control group, the compliance score of the patients during the visit was higher than that of the control group, and the nursing dispute rate was lower than that of the control group (P<0.05).
Conclusion   The effect of high quality nursing for outpatients is accurate, which can reduce patients' anxiety, improve patients' satisfaction, improve patients' compliance and reduce the occurrence of nursing disputes.