摘要
目的 研究护理部实施护士长带班制在病区护理管理效果。方法 选择 2020 年 02 月－2021 年
12 月本院收治患者 104 例、护理人员 20 例作为观察对象，随机分为实验组和对照组，分析两组护理管理效
果。结果 实验组护理满意度显著高于对照组（P<0.05）；实验组护理差错率 6（11.54）及护患纠纷率 3（5.77）
均低于对照组 15（28.85）、10（19.23）（P<0.05）；实验组管理质量评分均高于对照组（P<0.05）；实验
组护理人员安全意识评分均高于对照组（P<0.05）。结论 运用护理部实施护士长带班制对病区患者进行护
理管理，可提升护理管理质量，提升患者满意度，改善护理人员安全意识评分，可运用。
关键词： 护理部；护士长带班制；病区；护理管理；满意度；安全意识评分
Abstract
Objective To study the effect of head nurse shift system implemented by nursing department in
ward nursing management. Methods 104 patients and 20 nurses in our hospital from February 2020 to December
2021 were randomly divided into experimental group and control group, and the nursing management effects of the
two groups were analyzed. Results the nursing satisfaction of the experimental group was significantly higher than
that of the control group (p<0.05); The nursing error rate 6 (11.54) and nurse patient dispute rate 3 (5.77) in the
experimental group were lower than 15 (28.85) and 10 (19.23) in the control group (p<0.05); The scores of
management quality in the experimental group were higher than those in the control group (p<0.05); The scores of
safety consciousness of nurses in the experimental group were higher than those in the control group (p<0.05).
Conclusion using the head nurse shift system implemented by the nursing department to manage patients in the
ward can improve the quality of nursing management, improve patient satisfaction, and improve the safety
awareness score of nursing staff, which can be used.
Key words： nursing department; Head nurse shift system; Inpatient Area; Nursing management;Satisfaction; Safety awareness score
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